Boots Kitchen Appliances - Information

Very easy purchase. Delivery was exceptional, don't usually get that help with unpacking.Had a phone call from Boots to make sure i was satisfied with everything. Overall a great buying experience.Will use them again. Highly recommend.

delivery was 2 hours late which was dificult to accomidate but very pleased with my fridge.

The minute we placed our order the money was debited from our account. We waited 10 days for delivery... of the wrong washing machine. At time of this delivery (09:30, Monday)we were advised that the wrong machine had been picked up from the depot and ours was waiting there but that delivery could not happen until Thursday at the earliest as the delivery van would not be in our area until then. We requested to speak to a manager at customer services since we were dissatisfied with this delivery plan. It clearly states on the Boots website that some products are available on overnight delivery. If our product was already at the depot then there should be no problem with delivering it the next day. Noone called back until Tuesday afternoon. Then it was not a manager but a senior customer sevice person. Were told it was now too late to speak to the delivery company to put it on the van for Wed so Thurs was still the first available day. Advised them that I would only be able to be at home in the morning (had already told Boots this on Monday morning) and even then that was because I had rearranged my plans. I requested the delivery to be in the morning. Was told there could be no guarantee even though Boots had already made one error. Call at just before 20:00 on Wed to say that machine could not now be delivered on Thursday as there was a supplier problem and they had had to reorder the machine so they would deliver on Friday morning!!! I had already informed them on Monday morning that I would not be home on Friday at all. Spoke to a manager. Informed him that I am not here on Friday after 08:30 and also how can there be a supplier problem when I was told our machine was sitting in their depot?? Given long explanation which boiled down to someone putting the wrong label on the machine due to them not reading the product code properly. I was told that this "happens quite a lot"!!! Advised the manager that it was not my problem but their problem and that I would be out after 08:30 so they could make sure the machine would be the first delivery. Was told that delivery often doesn't happen before 08:30. I advised him that I am aware that their time slot is 07:00 - 11:00 so then how can there be no delivery before 08:30...... told it was dependent on traffic jams!!! No guaranteed delivery time. Now what???????? No machine... No help. No use. Were offered small amount financial compensation on Monday morning at time of original error,(approx 6% discounted from total order) Still not credited back to our account. Boots...quick to take our money, slow to return it... poor service, no help. Will never order anything from them again. I work in the NHS. If ONE single error occurs we investigate it fully and change our procedures to ensure to the best of our ability that it never happens again. If this problem "happens a lot" as the manager said, why can't they investigate and resolve. So disappointed. Still no machine at time of writing this. No doubt when the product turns up I will be satisfied with it..... we will be writing to the Boots Chief Executive.

Purchase experience -ok.Original agreed delivery date subsequently deferred due to product not in stock met.On delivery outer packaging removed as primised but then advised not to switch on until 4hrs after delivery.-Not able to assess working order but required to sign delivery form.Next day completed removal of interior packaging to find manufaturing damage.Same day,telecon to Boots with Abedia,unhelpful,she transf. my call to BSH who agreed their engineer would call 18Nov.But 17Nov. telecon-parts not stock.They req.'Boots' claim mumber.17Nov.Telecon with Stephen at Boots. Still waiting for claim no.

I had two experiences, one good and one not so good. When an item was in stock, the whole process was seamless and I was very happy. However, I ordered an item from the web page which was more difficult for the staff to deal with. I was told initially the item was going to be a 2 week delay, then I was told it was going to be delivered within 4 days. Then I was told that because Boots couldn't process the item on their computer system (at 7pm on a Friday evening) it must have been discontinued. Then I was told the following morning it definitely was discontinued so I cancelled my order. The following Monday morning I was phoned and told that it was all ok and the item was going to turn up within four days. By this stage I had cancelled my order with Boots and picked an alternative model from Comet. It would appear that when the staff try to process orders outside of the suppliers' normal working hours and there is a problem with the item, they find it quite difficult to deal with. All credit to the Boots staff though, they tried their best to help and were very apologetic but I lost patience in the end and shopped somewhere else.

Good price, excellent service. Updates on delivery were really useful.

The ordering, confirmation of order, advise about date and time of delivery, and actual delivery were all excellent and we were left in no doubt that the product would be delivered as requested. However, the follow up about product insurance was over the top, I received about 4 or 5 phone calls.

Could not deliver on the date offered at order. Re-arranging delivery was quite painful having to speak to three different people. Was informed that upon delivery I would be given time to inspect the item before signing (this was offered not asked for) and when it was delivered the driver asked me to sign before he unloaded the item and left me carry it (a kitchen hob unit so not light or small) to my first floor flat myself. Poor experience overall.

easy, smooth experience
4 delivery calls on evening before, we were out and an answering machine message would have been useful however had a call from driver 1 hour before delivery, excellent experience

Was not aware Boots sold appliances until daughter recommended 3 weeks ago. Excellent choice. Order tracking 2nd to none - brilliant - overall a great service