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Customer Satisfaction Evaluation

Store ratings Aspect Rating     Overall purchase experience 4.6 / 5 145 reviews Likelihood to buy again 4.3 / 5 144 reviews Evaluation of Purchase Aspect Rating     Ease of placing the order 4.8 / 5 145 reviews Product selection and availability 4.5 / 5 137 reviews Product information 4.5 / 5 143 reviews Price 4.8 / 5 145 reviews Website performance 4.7 / 5 144 reviews Payment options 4.4 / 5 144 reviews Delivery options 4.3 / 5 135 reviews Delivery & handling charges 4.8 / 5 133 reviews Customer support 4.2 / 5 47 reviews Evaluation of Delivery Aspect Rating     Availability of product you wanted 4.7 / 5 147 reviews Order tracking / status information 4.1 / 5 118 reviews On-time delivery 4.4 / 5 140 reviews Product met expectations 4.5 / 5 135 reviews Customer support 4.4 / 5 127 reviews

Customer certified     Excellent   Good   Average   Below average   Poor The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products. Please note that the average rate is based on the last six months and the number of reviews from when the survey went live. Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read more

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/07/08.

Overall rating Comments Should offer Discount when ordering one or more items

Review by Pricerunner Customer Satisfaction Evaluation, submitted 05/07/08.

Overall rating Comments Product ordered on the 21st June 08, delivery promised between 3 - 10 days. After 10 days had passed I had to telephone up customer support to ask where my order was. It had not been dispatched. It arrived two days later.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/06/08.

Overall rating Comments Althought ordering many times on the web, this is my first experience with Electrical Discount UK. From start to finish they have been excellent to date putting some other web sites to shame. Well done, will probably be back at a later date.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/06/08.

Overall rating Comments I originally bought a dishwasher from John Lewis and the whole experience was a nightmare. The dishwasher didn't work and I ended up returning it and vowing to never shop at John Lewis again after being treated incredibly badly by their customer services department. Electrical Discount UK has restored my faith in retailers! From my initial telephone enquiry about the availability of stock, to the delivery driver turning up exactly when he said he would, I was impressed with their professionalism and service. They were also about £30 cheaper for the same dishwasher. I would highly recommend them.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/06/08.

Overall rating Comments The range cooker was delivered when promised after the first delivery date was changed - as we were not ready for the appliance this did not matter. The delivery guys were very pleasant and careful not to damage the appliance or my walls when carrying it in. The only problem I have now is that the appliance is not alined correctly - it was not damaged on delivery, but appears to be mis-built. I have yet to conntact Electrical Discount to discuss as we only unpacked the appliance today.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/04/08.

Overall rating Comments Competitive price and delivered in good order by very helpful driver.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/04/08.

Overall rating Comments Have already given your website to a friend who is also looking for a washer. Communications were excellent throughout.Ray, your delivery man was also very helpfull & pleasant.Definitely recommend this company. regards. Eddie Warner

Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/04/08.

Overall rating Comments Box damaged on arrival, but goods OK. Damage to box indicates mistreatment en route.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/04/08.

Overall rating Comments Very smooth transaction.No problems at all.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/03/08.

Overall rating Comments Gas Cooker ordered Sunday afternoon, arrived Tuesday morning,excelent service

Review by Pricerunner Customer Satisfaction Evaluation, submitted 17/03/08.

Overall rating Comments Very good website and ordering process. I was amazed and delighted to receive the product within 24 hours. However, I asked for notification of delivery time as I am not always in but knew I would be only a few minutes away during the anticipated delivery time. Fortunately I was in and could take delivery but I would have been very disappointed if my goods had been returned to the depot.

Review by Pricerunner Customer Satisfaction Evaluation, submitted 11/03/08.

Overall rating Comments Price was good and website easy to use but delivery was later than expected and there was no notice that the item had been dispatched when it was sent.