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Electrical coop > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by kryten, submitted 02/09/08. |
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| Quality of retailer website |  4 / 5 | | Standard of service - items in stock | 4 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering |  5 / 5 | | Summary | ordered tumble dryer and freezer Friday evening - both items in stock and no problems ordering. Selected Tuesday for free delivery.
Co-op contacted me Saturday due a slight glitch with their software which could not process the order automatically as the card used did not have an issue date. This was rapidly and efficiently resolved.
Received a text message and email on Monday advising a 3 hour delivery time slot so did not need to stay in all day. Goods delivered within this time slot and all satisfactory | | Do you recommend this retailer? | Yes |
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| Review by RM, submitted 08/08/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | In addition to the second best delivered price for a Bosch dishwasher, The big plus was the ability to select a delivery date and the following day was offered. I have to admit to having been slightly sceptical but placed the order. Within minutes, the order and following day delivery were confirmed. As promised a time slot(two and a half hours) was confirmed just after 6pm that evening and the item duly arrived exactly on schedule the following day, just 24 hours after placing the order. A truly amazing service in every respect. | | Do you recommend this retailer? | Yes |
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| Review by GP, submitted 03/08/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I have just bought a tumble dryer from the Coop. They weren't quite the cheapest on the internet, but I decided that the reviews for the cheapest weren't very good. As it turned out, the service I had from the Coop justified the little bit extra that I paid. I ordered the item on Sunday and selected the following Thursday for delivery (although I could have had Tuesday). The day before I had a text message and an email telling me which two and a half hour slot it would be delivered in. They arrived on time, brought the dryer in (a fair distance and up some steps), unpacked it, then took the packaging away. They were careful and polite. What more could you ask for? | | Do you recommend this retailer? | Yes |
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| Review by Walter, submitted 29/07/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Shock horror! - the freezer on our 15 year old fridge freezer gave up the ghost on Sunday evening. Compartment was still cold but things were starting to defrost slowly. Did a quick search for a replacement on PriceRunner and opted for this Hotpoint model. Coop Electrical were not the cheapest but they had stock and gave free delivery with the option to select a date. For a small added cost they also agreed to remove old appliance. They also promised to text a time slot so that you did not have to wait in all day. Placed order on Monday morning and selected next day delivery. Text received just after 6pm with delivery slot between 10am and 12.30pm. Delivery van appeared Tuesday am at 10.45am. Driver and his assistant removed old fridge freezer, unpacked and installed new appliance within 15mins. Great service. This is how all online shopping should be. Other suppliers could learn a few lessons from good old Coop. Recommended unreservedly | | Do you recommend this retailer? | Yes |
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| Review by , submitted 21/06/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I recieved great service from The trusty Co-op. I ordered a Sony Bravia TV on Thursday and my items were delivered 2 days later. I found customer services very helpful and the price very competitive. I tried 3 other companies with cheaper prices but all the latest Bravia TV's were of stock with 6 -8 week delivery. With the Co=op you get to choose what delivery date suits you on-line, even saturdays at no cost for delivery. They will text you & call you to tell you about your delivery - within 2 hour slot!
I cannot fault them and I would highly recommend them for quality and great service. If you have a Co-op loyality card you get points too! | | Do you recommend this retailer? | Yes |
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| Review by Jane, submitted 07/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Have just ordered and received range cooker, hood, washing machine & dishwasher and this has proved to be the most stress free part of our kitchen makeover!!
Placed order on-line on a Sunday, and, as not all items in stock I received a call from Angela in Customer Services on the Monday to advise when the other goods would be delivered into their warehouse, she then called me on that morning as goods aren't delivered in until the afternoon and she didn't want me to worry, followed by a call later that day to confirm receipt!
Everything duly delivered 2 days later, well within the 8:10 - 10:40 time slot given. Delivery guys were very efficient and friendly - didn't have to worry about unpacking/disposing of the rubbish as they did it all.
Have been very impressed with the quality of service all round (they were also the cheapest) and would definitely recommend.
| | Do you recommend this retailer? | Yes |
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| Review by Jennifer, submitted 18/03/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Unbelievable service! Less than 24 hrs from order to delivery, with a choice of delivery slots before you pay and text notification of delivery time. Not the very cheapest but far from pricey, well worth the few pounds extra. | | Do you recommend this retailer? | Yes |
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